Home-School Communication Flowchart

At Hatch Ride primary school, we recognise the importance of clear and effective communications between home and school and we are committed to being open and accessible. We know that when parents/carers have a concern that relates to their child at school, whether it’s pastoral or learning in nature, they often feel that the best way forward is to ask to see the Headteacher or other member of the senior leadership team. In our experience, many of these concerns can often be most quickly resolved by first talking to the class teacher, either in person at drop-off or pick-up time, via telephone or email or with a fixed appointment.

The table below has been designed to support effective communication between school and our families. It is a tiered approach which aims to support both parents and staff and allow the opportunity to resolve concerns efficiently and effectively.

Tier 1

This is the first point of contact between families and school.

All email communications to class teachers are to be sent via the office at admin@hatchride.wokingham.sch.uk and will be forwarded on to the relevant staff member. Obviously, where teachers are teaching or otherwise working with children at lunchtime or after school or work part time, any replies to emails will be completed at the first opportunity to do so. No class teachers will respond to parent/carer emails from their school email address or through social media communications.

Tier 2

If after working with the class teacher, further support is required, the following members of the senior leadership team are available.  This can be organised through the school office or in collaboration with the teacher currently dealing with the query.

Tier 3

Headteacher

• Safeguarding concerns
• Staff concerns
• Policy enquiries
• Issues still requiring resolution after Tier1 and Tier 2
• Complaints procedure
• Attendance